At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities:
Responsible for partnering with account management in onboarding strategic partners in collaboration with product and operation stakeholders.
- Be the trusted technical advisor to partners. Guide partners in discovery, design and implementation to integrate systems with the TikTok platform.
- Provide expert advice based on industry best practices, integration patterns and product knowledge of the TikTok platform and target platform.
- Align partners, technology partners, and system integrators to implement successful integrations at macro and micro design phases. Ensures adherence to integration standards, policies and governance.
- Collaborate with clients, technical support and engineering teams in customer issue diagnosis and resolution.
- Gather learnings and market feedback. Provide market insight to guide product roadmap. Scale best practices to achieve long-term success.

Qualifications

Minimum Qualification:
- 3+ years of experience with technical account management, pre-sales engineering, solution architecture, customer success management or other technical sales roles for large enterprises.
- Hands on experience with Salesforce Commerce Cloud or Shopify or Netsuite or other OMS platforms.
- Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization, including engineers, executive and C-level.
- Strong grasp of commerce ecosystem and architecture. Expert level knowledge of system integration. Familiar with integration patterns, best practices, prevalent integration products and technology stacks.
- Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
- Exceptional attention to detail and organization.

Preferred Qualifications:
- Experience with REST-ful, SOAP APIs a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2