Join us.

About the Team:
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for users, partners, and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure, and intuitive for our users.

As the Anti-fraud Investigations and Operations Manager, you will build and manage a team. You will maintain and improve business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller business-creator affiliation.

Responsibilities:
- Build and launch risk programs in Mexico
- Conduct and analyze suspicious behavior, fraudulent transactions, and abuse promptly to protect the integrity of the platform
- Identify vulnerabilities, and collaborate with cross-functional teams to mitigate or prevent occurrences of fraudulent activity
- Respond to escalations, and manage the incident until the case is resolved.
- Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
- Collaborate with product and data teams to build solutions to prevent platform exploitation proactively or reactively.
- Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulatory inquiries on fraud and (or) crime-related activities;
- Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams;
- Perform other ad-hoc tasks related to fraud operations.
- Expect 10~20% of travel as needed.

Qualifications

Minimum Qualifications:
- 5+ years of professional experience in operations, and investigations related to fraud and payment abuse (chargebacks) in Mexico, Mexico e-commerce experience preferred
- Detail-oriented, highly analytical, and strong project management skills;
- Strong ability to gather information from various online sources and community groups;
- Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus;
- Proficiency in English and Spanish is required for the role.

Preferred Qualifications:
- Ability to understand opposing points of view on highly complex issues

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $1 - $2 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.