Responsibilities
About the team
As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, China, Israel, London, and multiple locations in the US, and we're expanding to more hubs.
About the role
As Technical Solutions Lead, you'll lead a team of Solution Consultants focused on driving technial implementions, campaign optimizations and performance best practices for the largest advertisers on the TikTok platform. The role is a dynamic mix of people management and technical program leadership with an emphasis on building partnerships with our Sales organization to ensure program success.
Want more jobs like this?
Get Account Management jobs in New York, NY delivered to your inbox every week.
Responsibilities
- Manage and develop a team of Technical Solutions Consultants (TSC) working with clients to drive technical implementations of Signals, Catalog and optimizations to performance marketing campaigns.
- Partner closely with Sales leadership in-region to drive alignment on customer account selection, program objectives and ensure close-loop reporting on program KPIs and client outcomes.
- Collaborate with Product and Product Marketing to translate vertical best practices to operational playbooks for TSC to implement with Sales and clients.
- You will own program governance; ensure program SOPs are followed and optimized as the program matures.
- Contribute to the voice-of-customer program; ensuring insights from TSC performance program are captured and presented back to the Product
Qualifications
Minimum Qualifications
- BA/BS degree or equivalent practical experience
- 5 years experience with 3+ years of people management in technical implementation, technical account management, or performance advertising function
- Hands-on experience in digital advertising is required, with a focus on performance advertising preferred
- Experience building, managing, and influencing relationships with senior stakeholders, using data to generate insights and drive program output
- Ability to function independently and within a team environment with a demonstrated track record in motivating and coaching staff to maximize their individual potential
Preferred Qualifications
- 5+ years experience with 5 years of people management in technical implementation, technical account management, or performance advertising function
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $148800 - $29160 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.