Team Lead, SMB Account Management

About the Team
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

We're looking for a skilled leader to join as the Team Lead, SMB Account Management. This role will build, scale and oversee our SMB business in Thailand, which is responsible for accelerating the investment of new advertisers. This team will engage a diverse set of customers, focusing on driving revenue and product adoption. You will empower your team to test a variety of services (including TikTok's own eCommerce solution - Shop) to understand the effectiveness in addressing advertiser needs and to identify what programs to scale to drive ROI across SMB.

Responsibilities:
- Aim for the Highest - Lead a team of Account Managers . Provide coaching and direction to enable their and our client's success. You will help guide your teams through the next stage of their career and beyond;
- Assume Ownership - Identify areas for process, product and tooling improvement to enable scalable solutions for our clients. You will be comfortable with taking on revenue goals and developing scalable strategies on how to achieve them;
- Be Candid and Clear - Set clear goals and expectations for your team. Support them and challenge them to meet and exceed their goals. Help establish a high-performance culture;
- Have the Bigger Picture in Mind - Work collaboratively with the entire SMB team to support and enable the success of our sales teams. You will work closely with Marketing, Product, Sales Ops and Training to identify opportunities to scale out best practices, knowledge and performance gaps;
- Be a Champion of Inclusion - You will help promote diversity within your team. You will value unique perspectives and you will encourage all of your team members and peers to participate to their fullest;
- Always Day 1 - Take initiative, there is no task too big or too small. You will be able to lead by example with supporting your AM's on best practices and how to analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings.

Qualifications

Minimum Qualifications:
- 5+ years of extensive experience in account management/client services roles in digital advertising
- 2+ years of management experience, leading and inspiring sales team while driving measurable business outcomes
- Knowledge of the advertising industry with a strong understanding of the digital advertising ecosystem in market
- Proven track record of collaborating with cross-functional groups to produce meaningful results
- Proactive attitude with excellent project management, organisational, and analytical skills
- Strong attention to detail and a proven ability to balance multiple priorities and meet deadlines
- Analytical skills and process management skills, high attention to detail and rigour, can-do attitude, and desire to learn

Preferred Qualifications:
- Experience in platform and scaled operations is considered a plus.
- In-depth knowledge of the Thailand AdTech market and its SMB lead initiatives.
- Have a passion for TikTok

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.