Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team
The Global E-commerce SRE team of US Tech Services works with engineering and product teams to build and run large-scale, globally distributed, observable, fault-tolerant systems. As an SRE, you will deliver on production ownership and be responsible for observability and automation across complex, large-scale service mesh architectures.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

What You'll Do:

- Own the service level of a critical, revenue generating E-commerce platform as well as all supporting infrastructure and services. This role will focus on service reliability, highly-scalable design and release management in a cloud-native environment.
- Define service level indicators and data-driven objectives to uphold and improve uptime, latency, and system health of a core TikTok production platform.
- Collaborate cross team with engineering and product to ensure that key requirements (such as capacity planning and launch reviews) are performed to enable transparent service delivery to customers.
- Automation geared towards infrastructure-as-code, scalability and service resiliency
- Implement SRE practices around incident management, post-mortems while being part of on-call rotations.

Qualifications

Basic Qualifications:

- Good understanding of Unix/Linux operating systems internals and networking
- Experience writing code in Java, Go, Python or a similar language
- Expertise in designing, analyzing, and troubleshooting large-scale distributed systems (Redis, Elasticsearch, Kafka, Druid, Hadoop, Flink or comparable solutions), relational databases, caching solutions and web service frameworks
- Experience with algorithms, data structures, complexity analysis and software design
- Experience developing tools and APIs to reduce manual interaction with systems and applications using a variety of coding and scripting standards
- Systematic problem-solving approach, coupled with effective communication skills and a sense of drive

Preferred Qualifications:

- Familiarity with running production grade web services at scale and understanding cloud native technologies and networking
- Knowledge about a variety of strategies for ingesting, modeling, processing, and persisting data, ETL design, dimensional modeling, and cube design

Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $116000 - $250000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.