At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Team introduction
Our Compute Platform SRE team supports all Big Data services and products across the company. We are a newly established team and waiting for talents like you to shape the team's future together. We are responsible for the reliability of all the company's major data warehouse products, services, and query engines. We serve business needs across domains within TikTok. We look forward to welcoming you to the team.

Responsibilities:
- Responsible for the reliability of all TikTok's major data warehouse products, services, and query engines, such as ClickHouse, Spark, Presto, Doris, etc.
- Uphold Service Level Agreements (SLAs): Ensure that all service level objectives and agreements from ByteDance's Data Platform services are met. Respond promptly to any system outages or issues.
- Continuous Performance Optimization: Analyze service performance and reliability patterns to identify potential performance bottlenecks. Implement proactive measures to prevent service disruptions. Work with development teams to optimize application performance, ensuring that services run efficiently and that resources are utilized effectively.
- Incident Management: Lead efforts to troubleshoot and resolve service incidents and postmortems. Coordinate with cross-functional teams to manage and mitigate service-impacting events.
- Infrastructure Automation: Automate infrastructure provisioning, scaling, and management processes to reduce manual interventions and improve service quality.
- Collaboration: Engage with product and development teams to integrate reliability and performance considerations into the software lifecycle.
- Capacity and Demand Planning: Assess and forecast infrastructure needs based on growth patterns and upcoming initiatives.
- Stay Updated: Keep current with industry trends, best practices, and emerging technologies related to site reliability and infrastructure engineering.

Qualifications

Minimum Requirements:
- Bachelor's Degree or above, in Computer Science, Engineering, or a related field. Passionate about computer science and Internet technology.
- In-depth understanding of Linux, computer networking, and databases. Proficient in common SRE/DevOps open-source toolsets, system monitoring tools, and container orchestration platforms like Kubernetes.
- Experience or familiarity with open-source or commercial technologies such as ClickHouse, Hadoop, Doris, Spark, Presto and Kubernetes.
- Strong coding skills in at least one scripting or programming language, including but not limited to Python, Shell, Java, Go, etc.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Strong written and verbal communication skills, with great customer-first mind set. Strong sense of ownership and easy to collaborate with.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $187040 - $280000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.