Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading internet companies. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our quality assurance engineering team is responsible for keeping an e-commerce ecosystem stable, secure, and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.

What You'll Do:
- Responsible for collecting and analyzing user requirements and user experience feedback. Evaluate various product metrics from the user's perspective and propose improvement suggestions. Optimize the usability and user experience of existing products to enhance user satisfaction.
- Initiate and participate in user research. Collect and analyze user requirements, identify typical user scenarios, and optimize solutions based on the results.
- Write product experience and walkthrough test plans, including test scenarios and test cases, covering but not limited to localization testing.

Qualifications

Minimum Qualifications:
- Bachelor's degree or higher in Computer Science or related fields from accredited and reputable institutions.
- 5+ years of SDET experience in developing automation solutions.
- At least 1 year of experience in mobile applications, including but not limited to development, testing, product management, or project management.
- Deep understanding of user experience design theories, methods, and processes.

Preferred Qualifications:
- Candidates with experience in E-Commerce or cross-border E-Commerce are preferred.
- Strong knowledge of testing strategy, planning, process, test data management and defect management.
- Self-driven and can quickly adapt to a fast-paced and evolving environment.
- Excellent communication and documentation skills, with keen observation abilities.
- Strong teamwork and stress management skills, with the ability to drive initiatives.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $151050 - $218500 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.