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Global e-commerce is a content e-commerce business with international short video product as the carrier. It is committed to becoming the first choice for users to discover and purchase good products with affordable prices. Global e-commerce business team hopes to provide users with more tailored and efficient consumption experience, enabling merchants to receive reliable platform services in different scenarios such as live e-commerce, short video content e-commerce, so as to make more affordable and high-quality products sell easily and a better life within reach.

Responsibilities:
1. Be part of global SRE oncall rotation and be responsible for Tier-1 online incident response and devops support.
2. Be responsible for service levels of mission critical, revenue-generating E-commerce platform as well as all supporting infrastructure and services. This role will focus on service reliability, highly-scalable design, and release management in a cloud-native environment.
3. Define service level indicators and data-driven objectives, and develop devops / SRE standards, processes and methodologies, to uphold and improve uptime, latency, and system health of a core global e-commerce production platform.
4. Collaborate cross-team with engineering and product to ensure that key stability and maintainability requirements, such as capacity planning and launch reviews, are performed to enable transparent service delivery to customers.
5. Design strategies for risk detection and mitigation, disaster recovery & simulation, release management, cost optimisation, engineering quality etc
6. Automation geared towards infrastructure-as-code, scalability and service resiliency.
7. Implement best practices around incident management, post-mortems while being part of on-call rotations.

Qualifications

Minimum Qualifications:
1. Bachelor's or higher degree in Computer Science, similar technical field of study, or equivalent practical experience
2. 5+ years experience developing, provisioning or maintaining production-grade large scaled distributed systems
3. High level of proficiency in Linux OS internals, networking, microservices, databases, caches etc in cloud-native environments
4. Demonstrable familiarity with programming or scripting languages (Go/Python/Bash/C++ etc)
5. Demonstrable experience in the development and implementation of devops and SRE methodologies

Preferred Qualifications:
1. Experience in designing, analyzing, and troubleshooting large-scale distributed systems
2. Systematic problem-solving approach, coupled with effective communication skills and a sense of drive

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $187040 - $280000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.