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Senior Product Operations Manager, Governance & Experience - Local Services (Singapore)

AT TikTok
TikTok

Senior Product Operations Manager, Governance & Experience - Local Services (Singapore)

Singapore

Responsibilities

Team Introduction
With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.
In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.
At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.

Job Description
1. Responsible for TikTok Local Service governance & experience product operations, including internal moderation system, enforcement platform, analysis platform, as well as external merchant and creator violation center, appeal center, service center, etc.

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2. Responsible for planning and building the overall operations system of the governance product, and building a globalization Product Operations team;
3. Establish monitoring index system, data-driven, sort out GTM system and process, improve product penetration rate and satisfaction
4. Build a collaborative system for product, R&D, and global operations teams, converge and filter product issues reported by operations, merchants, and creators, output effective solutions, and enhance product capabilities

Qualifications

Minimum Qualifications
- Bachelor's degree with minimally 5 or more years of experience in product operation
- Spoken and written fluency in English

Preferred Qualifications:
- Experience within local service/e-commerce industry related operation/product operation experience is preferred
- Strong project management and cross-functional team collaboration is preferred
- Good communication and coordination skills, empathy, and patience

Client-provided location(s): Singapore
Job ID: TikTok-7408098545339369765
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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