At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
Our Search Operations team focuses on providing operational support for TikTok's search optimization, user demands and search quality. Our Search Quality Assurance have deep knowledge of data labelling, search strategies optimizations platforms and provides policy guidelines to the search specialist.

Our team performs a critical function that supports our efforts to address objectionable or disturbing content. The content that the Search Strategy Operations interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals

Responsibilities
- Responsible for core Prod ops metrics and optimization of search recommendation strategy in global markets, evaluating and analyzing search needs/market preference/strategy effectiveness, improve both search usage and experience
- Manage regional user feedback for search recommendations, take actions and record cases for periodical analysis to improve user experience accordingly
- Work closely and flexibly with Search PM and RD teams as well as data delivery teams and XFN stakeholders to achieve product targets together
- Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news

Qualifications

Minimum Qualifications:
- Bachelor degree or above, preferably in data/content/culture-related majors;
- 3 year+ relevant experience in the tech industry, including but not limited to strategy, operation, recommendation, search or related areas;
- Excellent language English language skills.
- Experience in working with multiple stakeholders and collaborating across business units;
- Familiar with search engines and social media platforms, including but not limited to TikTok, Twitter, Instagram, Youtube, etc.
- Team player, goal-oriented, ready to embrace change and challenges, able to work in a global team efficiently.

Preferred Qualifications:
- Good at data analysis and communication skills and project management experience is preferred;
- In-depth understanding of TikTok culture, familiar with the Internet usage habits of users;

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $88000 - $151111 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.