Team Introduction
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the Team
Search Recommendation and Traffic is responsible for ensuring that all search terms recommended to users fall within the bounds of safety and intelligently guide users to content likely to interest them. Our mission is to help increase TikTok's traffic while protecting the safety of our users.

Responsibilities:
What will I be doing?
- Evaluating cases reviewed by BPO sites for accuracy
- Planning and conducting workflow and policies trainings
- Conducting root cause analyses to improve quality and efficiency
- While it is assumed the evaluator will focus on their area of expertise, there will be occasions in which he/she will work on projects outside this core area that could require other capabilities, such as using assessment methods flexibly to support related projects
- Working with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content
- Other Ad-hoc and relevant projects as assigned

Qualifications

Minimum Qualifications
- 2+ years experience in Trust and Safety
- Fluent English language skills including speaking, writing, and reading. Knowledge of local idiomatic expressions is also essential
- Familiarity with social media platforms, specifically TikTok
- An in-depth understanding of local U.S. culture and familiarity with the Internet usage habits of local users
- Strong ability to learn and understand through self-study
- Excellent time management skills and the ability to work independently
- Proficient with common office softwares, particularly Microsoft Office, Google Docs, and/or Feishu Docs

Preferred Qualifications:
- In-depth experience and knowledge of the TikTok app.
- In-depth knowledge of Social Media trends
- Experience in training
- Experience in leadership

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

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