Responsibilities
The Search Ads Operation team is dedicated to optimizing search ads algorithms while maintaining a high-quality user experience. Our goal is to enhance TikTok Search Ads by improving user experience and driving monetization growth. Through data-driven strategies and advanced models, we ensure that both users and advertisers benefit from a better search ads experience.
- Quality inspection of evaluated data and daily tasks of BPO teams.
- Localize the policies, be responsible for policy training, and align the policy updates
- Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment
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- Work closely with R&D(Research and Development) and PM(Product Manager) in order to provide feedback on data quality
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content
- Other Ad-hoc and relevant projects as assigned.
- Support the training and go-live process of labeling team (i.e. guideline explanation, test result correction and Q&A)
- Quality inspection of labeled data on time and ensure the quality
- Conduct calibration meetings with the labelling team in the appeal process: analyze diff cases, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment
- Work closely with POC and other stakeholders in order to provide feedback on data quality/SOP/guideline
- Additional compatible and related responsibilities which are not necessarily listed above
Qualifications
Minimum Qualifications
- Bachelor's degree or above.
- Excellent language English skills like speaking, writing and reading. The English skill set will help you to evaluate quality cases from the US Market bringing local culture through case analysis and investigations. With that, we also are going to handle market specialties based on language and cultural colocations.
Preferred Qualifications
- Familiar with QA and data delivery process for at least 2 years.
- Overseas working/training
- Knowledge about AI or related models, familiar with social media platforms.
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
- Ability to learn and understand new concepts
- Familiar with common office software, evaluating experience is preferred