Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
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Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
About the team
The Global E- commerce Team is responsible for capturing and identifying user's e-commerce intention and operating the whole process to promote GMV. Some of the projects you will be part of: commerce recommendation, EC labelling, EC evaluation and EC events.
Our mission is to build and strengthen user awareness that they can shop on TikTok; Also to enhance the usage frequency of the search function and stimulate users' e commerce search needs. While improving user's search experience, accelerate the e-commerce business to grow.
What will I be doing?
- Responsible for the optimisation of e-commerce project search recommendation/evaluation/labelling projects, able to deeply understand users' search intentions, and combine output strategies such as local culture and user usage habits to ensure online user search experience
- Work closely with central team, local team, Product RD team and PM team to adjust search strategy, formulate strategy recommendation/evaluation/labelling standards and accurately analyze cases, and drive continuous optimization of search strategy
- Responsible for the alignment and application of various rules of e-commerce in the search scenario, and responsible for its accuracy and rationality
- Participate in the planning of e-commerce projects and undertake the needs of the search side, and follow up the guideline update and training process to ensure that they meet expectations
Qualifications
Minimum Qualifications
- 3+ years' relevant work experience in E- Commerce and/or product operation direction.
- Knowledge about search engines, the best way to be addicted to TikTok, and familiarity with shopping apps or other local apps.
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
- Familiar with common office software, preferably having search operation experience.
- Strong Product and Operation experience in the content safety space.
- Exceptional communication and ability to understand existing and new moderation business logic, metrics, and process quickly.
- Excellent at identifying problems, problem-solving skills, and learning abilities.
- Data driven and goal oriented mindset, competent at multi-tasking, prioritizing cross-functional global projects, and providing comprehensive solutions.
Preferred Qualifications:
- Flexible with work schedule and different time zones- Global scope.
- Team management experience
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
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Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $83600 - $143555 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.