At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the Team & Role
The Search Ads Ops team is dedicated to evaluating and optimising search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labelling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads. Our goal is to drive revenue growth while maintaining a high-quality user experience, balancing commercial objectives with user satisfaction. We strive to deliver superior search ads solutions through continuous innovation and meticulous analysis.

Responsibilities
- Keep up to date with the latest trends and best practices in the search ads business and the search engine industry.
- Collaborate with stakeholders such as PM and RD teams to understand requirements and drive improvements and optimization of key product and delivery metrics.
- Develop and implement proactive operational plans and coordinate internal and external resources to ensure efficient implementation and achievement of business goals.
- Establish and enforce guidelines or SOPs based on business requirements and manage the execution of search ads projects to ensure quality and effectiveness.
- Identify and resolve problems that occur during project execution using data-driven insights and creative solutions.
- Cooperate with labelling vendors to ensure alignment with overall delivery standards.
- Report, analyze, and provide insights to optimise our operational process.
- Any additional responsibilities that are not specifically listed above.

Qualifications

Minimum Requirements
- Bachelor's degree or above is required
- Minimum of 3 years of work experience in product operation within the Tech area
- General knowledge about Search Engineering/Search engines/ Search Advertising and Search related strategies

Preferred Qualifications
- Project management and quality management experience. Experience collaborating with labelling vendors is preferred
- Solid understanding of quality, efficiency, and cost management principles
- Problem-solving skills and the ability to think critically
- Solid communication and presentation skills and work effectively with cross-functional teams and stakeholders.
- Analytical skills with a proven ability to utilise data for decision-making and driving improvements.
- Thorough understanding of search engines and familiarity with TikTok or similar social media platforms.
- Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

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Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $66560 - $151111 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.