At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
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About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
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About The Team
The Search and Account Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and account domains, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:
- Conduct sampling and be the arbitrator of appeals to evaluate the quality of labelers and QAs involved in search or account-related projects.
- Work closely with multiple business partners (e.g., BPO or in-House labelers, QAs, Trainers, etc.) to enhance quality and efficiency, such as weekly calibrations, daily Q&As, quality analysis reports, etc.
- Create training materials, presentations, and manuals for use in training labelers and QAs for Search and Account projects.
- Identify training needs with TL and stakeholders and establish a training schedule to ensure all employees receive appropriate training.
- Evaluate cases on a daily basis and provide the product team with insights and feedback, which can be translated into improvements and optimization of key product metrics, e.g. Search result risk ratio, Account violation rate, etc.
- Generate recommendations for improvement and optimization, analyze and summarize Search and Account data.
- Optimizing standard operating procedures (SOPs) and being accountable for the improvement will ensure the strong delivery of business teams.
- Accountable for search and account evaluation, conducting analysis reports, and fulfilling other related business requirements while offering guidance to deliver key project milestones and achieve optimization of data-driven strategies.
- Work independently as a designer for evaluation, exhibit an in-depth understanding of the business, and undertake responsibility for the entire evaluation process, including planning, execution, and presenting high-quality evaluation analysis to assist in product optimization.
- Perform other relevant and ad-hoc projects assigned by TL, such as urgent business requests and reporting from product teams.

Qualifications

Minimum Qualifications
- Bachelor's degree or above.
- Fluent in English and Malay since the role will oversee Malaysia market, and in-depth understanding of market regional culture.
- In-depth understanding of TikTok or similar social media platforms. 2+ years of working experience in the IT industry will be preferred.
- Excellent content analysis and communication skills. Data analysis skills will be preferred.
- Ability to manage cross-functional operational efforts, work with data delivery, engineering, and product teams to ensure the smooth rollout of projects.

Preferred Qualifications
- Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly changing environment.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
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Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.