Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
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About the Team:
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The Search and Account Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and account domains, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Responsibilities:
- Manage and mentor a team of 20-50 Evaluators and Analysts dedicated to monitoring and analyzing Search & Account-related projects, content moderation, labeling, and quality assurance (QA);
- Develop and implement comprehensive training programs for Evaluators to ensure they are equipped with the necessary skills and knowledge for effective performance;
- Oversee the end-to-end moderation quality process, establish procedures for identifying and managing escalated issues requiring further review, and drive improvements in evaluation and quality processes;
- Conduct regular evaluations, provide ongoing feedback and coaching, and handle underperformance with structured support plans;
- Work with global and cross-functional teams to address process gaps, align strategies, and contribute to the optimization of evaluation, moderation, and quality performance;
- Provide detailed weekly and monthly reports on evaluation outcomes to stakeholders, delivering actionable insights on content quality and emerging trends;
- Represent AMS interests in global content quality discussions, ensuring regional nuances are respected while aligning with global best practices.
Qualifications
Minimum Qualifications:
- 3+ years of demonstrated experience managing diverse teams, particularly in content moderation, labeling, and QA;
- Excellent verbal and written communication skills;
- In-depth understanding of TikTok's content policies and community guidelines;
- Proven experience in content moderation, content analysis, or a related field;
- Strong leadership skills with the ability to engage, motivate, and lead a team to deliver high-quality results. Including experience managing performance reviews and handling personnel management;
- Strong data analysis skills, with an ability to leverage data for performance assessment and quality improvement;
Preferred Qualifications:
- Bachelor's degree or above;
- Proficiency in using moderation tools and content management systems.
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2