Responsibilities
About Trust & Safety Team
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
What will I be doing:
- You will perform daily Quality tasks for audit purposes;
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- You will have to thorough data analysis, feedback problems & handle necessary escalation and weekly feedback on moderation quality;
- You will provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps;
- You will cooperate with moderation teams and Market POC to ensure moderation quality is up to standard;
- You will participate in the development of quality inspection standards and continuously optimize the process and system platform.
Qualifications
Minimum Qualifications:
- You come with previous experience performing a Quality Assurance role in a Content Moderation / Content Quality / Safety environment;
- You are proficient in both English and Mandarin since the role will overseeing other markets.
- You pay attention to detail and you are comfortable using data analysis to identify trends;
Preferred Qualifications:
- You possess experience in a BPO / call center/customer service environment.
- Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.