Responsibilities
About our Trust & Safety team
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
What will I be doing?
- Perform daily audit on internal system, analysis of errors and feedback to respective team
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- Work with training team to align policy understanding of QA and labelers;
- Provide support on Policy/Quality related questions on ad-hoc basis;
- Responsible in guiding new joiners in order to achieve ramp up target;
- Work closely with Safety Specialist in order to provide feedback on quality;
- Identify potential errors in policy and correct them in time;
- Conduct quality meeting with the team to analyze errors;
- Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
- Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
Qualifications
Minimum Qualification
- Bachelor's Degree or equivalent education/experience, advanced degree is preferred;
- English, Thai, and Cambodian language is a must.
Preferred Qualification
- Minimum 1 year working experience as Quality Assurance Analyst;
- Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage;
- Strong attention to details and ability to work independently;
- Possesses good interpersonal skills;