Resource Planning Analyst, AI Data Service And Operations - Trust and Safety

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

What will I be doing?
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

As a Resource Planning Analyst, you will work with stakeholders across the globe, managing our resource planning cycle and process for the AI Data Service and Operations team to ensure operational efficiency at a large-scale.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities
- You will be responsible for resource planning for the operations delivery teams within AI Data Service and Operations to ensure the right resources are in the right place, at the right time, thereby maintaining operational efficiency.
- You will work closely with the operations delivery teams to govern planning parameters and review adhoc resource requests or out-of-norm scenarios.
- You will analyse data to review operations volume and performance trends, continuously looking for areas of improvement.
- You will drive process improvement projects to regularly improve the resource planning process and ensure the process is relevant across different groups of stakeholders.
- You will be managing capacity delivery schedules and using data-driven analysis to model various deployment scenarios.
- You will be working with cross functional teams to improve capacity monitoring and reporting tools.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Qualifications

What should I bring with me?

Minimal Qualifications
- Bachelor's degree in a relevant field, such as business, economics, or statistics.
- At least 3 years of relevant work experience, such as data analysis, resource management, and strategic planning. Experience with large-scale operations planning will be a plus.
- Expert in data analysis, minimally using Excel.
- Keen eye for details - comfortably handling large sets of data yet being able to spot granular details.
- Strong stakeholder management skills, especially with senior stakeholders.
- Excellent communication skills in English, both written and verbal.

Preferred Qualifications
1. Strong expertise in utilizing SQL and other data analysis tools is an advantage.
2. Experience in labeling / data annotation.
3. Regional/global working experience.
4. Proven experience in a BPO / Social Media / Call center environment is an advantage.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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