Join us.

About the Team :
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As a Program Manager within T&S, you'll join a talented, multi-disciplinary team that is raising the bar for organizational effectiveness while driving on T&S's highest priority initiatives. You'll act as a project manager, consensus creator, and trusted partner to T&S Leadership. You will own and drive on cross-functional projects, strengthen fast-moving engagements, and push for T&S to reach new levels of organizational maturity and impact. If you are a high level thinker that is energized by cross-functional leadership and on-the-ground execution, this is the role for you.

Responsibilities :
-Own and Drive on Multiple High-Priority Projects Focused on Trust & Safety impact
- Lead projects from conceptual stage to launch/execution: define scope, schedule, key milestones, tasks, deliverables and ownership for timely and effective delivery of project outcomes
- Build, socialize and manage holistic project plans for enhanced stakeholder visibility, improved alignment and delivery of key project milestones
- Orchestrate the efforts of cross-functional teams across global time zones and geographies, including adaptive stakeholder management and escalation of blockers as necessary
- Anticipate T&S leadership needs by providing proactive, executive-level communications on project progress, contribute thought leadership to initiatives, and deliver exemplary partnership and support
Help Trust and Safety Reach Greater Levels of Organizational Effectiveness
- Listen for, identify, and synthesize regional operational pain points; elevate high impact opportunities and shape cases for transformational change
- Help grow the Program Management practice; develop new tool sets, processes, methods, and infrastructure to reach higher levels of domain maturity
- Role model fact-based decisions in everything we do; proactively support the organization in sourcing data and generating insights for enhanced decision-making and outcomes

Qualifications

MQs :
- 5 years of experience in complex program management, strategic planning, business process improvement, performance management, and/or change management
- Outstanding verbal and written communication skills
- Highly organized with the ability to skillfully manage multiple projects and diverse stakeholders
- Highly adept at cross-functional communication and stakeholder management
- Exceptional interpersonal and influencing skills
- Highly entrepreneurial self-starter capable of driving forward fast-moving projects
- Proven ability to rapidly identify problems, thoroughly analyze them, and deliver pragmatic solutions
- Adept at handling sensitive information and situations with care and confidence
PQs :
- Communicates, performs, and reacts well under pressure and ambiguity
- Experience directly in Trust & Safety or a comparable technical field or complex global organization is a plus
- PMP, Lean Six-Sigma Black Belt (LSS-BB), Design Thinking and/or Agile certification(s) is a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $100000 - $200000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.