Quality Data Analyst - USDS

- Drive Quality Processes: Execute high-quality audit processes and deliver actionable insights to stakeholders, contributing to continuous quality program enhancements.
- Conduct In-Depth Analyses: Perform system-wide root cause analyses (RCA) for Trust and Safety moderation queues and manage data validation processes to identify and address areas for improvement.
- Lead Data Management: Take charge of the quality team's data management, ensuring robust data integrity that supports strategic decision-making across the organization.
This role combines technical expertise with a strong analytical mindset, making you a key driver in enhancing our Trust and Safety initiatives.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
- Own and maintain backend data systems ensuring data quality, accuracy, and consistency across multiple sources.
- Design, build, and maintain intuitive dashboards and data tables that monitor key trust and safety metrics, enabling proactive issue detection and decision-making.
- Develop, document, and continually refine data-related processes and workflows; ensure data processes align with broader trust and safety strategies.
- Conduct deep-dive analyses to identify trends, anomalies, and actionable insights; communicate findings to cross-functional teams to drive strategic improvements.
- Partner with crossfunctional teams to ensure data solutions support operational needs
- Support in the implementation of audits and monitoring systems to uphold data integrity and support adherence to moderation accuracy
- Provide timely insights through reports and analyses on Accuracy trends and performance

Qualifications

Minimum Qualifications
- 3+ years experience in Trust & Safety, or similar industry experience
- Experience creating analysis reports and conducting RCAs
- Creative, solution-oriented mindset with the ability to execute under pressure and meet deadlines
- Able to work with minimal supervision, taking ownership of work and completing tasks in a timely manner, while adapting rapidly to changing work environments, priorities and organizational needs
- Ability to provide data driven analysis to cross functional teams in various processes, policies, and procedures
- SQL skills for querying and manipulating large datasets.
- Experience with dashboarding and data visualization tools (e.g., Tableau, PowerBI).

Preferred Qualifications
- Great at working cross-functionally with other teams/departments
- Exceptional verbal and written communication skills
- At least 3 years of people management skills
- Direct experience conducting research and analyzing data to gain insights into the business

Wellbeing Statement
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start: so our candidates are well informed before proceeding.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $88000 - $142222 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.