At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.
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About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
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About the team
Our Operations team moderates millions of videos daily at a global level to ensure the contents are safe for our users. As a Quality team, we need to review and audit the contents which were moderated by our moderators, to handle appeals, providing feedback and support on policy questions.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

Content Quality Assurance - English Speaking, Malaysia - Trust and Safety that interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals
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Responsibilities
- You will perform daily sampling tasks for audit purposes;
- You will have to thorough data analysis, feedback problems & handle necessary escalation and weekly feedback on moderation quality;
- You will provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps;
- You will cooperate with moderation teams and POC for the Singapore market to ensure the moderation quality is up to standard;
- You will participate in the development of quality inspection standards and continuously optimize the process and system platform.

Qualifications

Minimum Qualifications
- You come with previous experience performing a Quality Assurance role in a Content Moderation / Content Quality / Safety environment;
- Proficient in English since the role will oversee the Singapore market.
- You pay attention to detail and you are comfortable using data analysis to identify trends;
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Preferred Qualifications
- You possess experience in a BPO / call center/customer service environment.
- Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
- Overseas working/training experience is a plus.
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Bytedance Trust & Safety recognises that keeping our platform safe for the Bytedance our communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.