Quality Analyst I, Trust & Safety - USDS

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Quality Assurance Analyst I - at USDS plays a crucial role in upholding the quality and safety of the TikTok platform. This advanced position involves assessing the quality of performance by moderation sites, reviewing sensitive and graphic content, and ensuring compliance with policies and processes to protect users and the platform.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities
- Assess the overall quality of performance by moderation sites, ensuring strict compliance with TikTok's policies and processes.
- Review TikTok content, including sensitive and graphic material, to enforce policy decisions and maintain user safety.
- Lead calibration sessions and participate actively in engagement with moderation sites to align on policy compliance.
- Manage and lead AdHoc projects aimed at enhancing quality assurance practices.
- Conduct weekly audits and perform detailed data analysis on error trends to identify improvement areas.
- Demonstrate advanced knowledge in content risk identification, control measures, and a complete understanding of the moderation and QA process.
- Collaborate on process improvements, acting as a thought partner to foster innovation and efficiency within the team.

Our QA Team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that the Quality Analyst I interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

It is possible that this role will be exposed to harmful content on a daily basis.

Qualifications

Minimum Qualifications:
- Exceptional problem identification and solution recommendation abilities.
- Effective communication skills, with the ability to write clearly, concisely, and convincingly for the intended audience.
- Intermediate proficiency in gathering, analyzing, and drawing practical conclusions from data, and communicating findings effectively.
- Demonstrated professionalism and an understanding of organizational priorities.

Preferred Qualifications
- Experience handling sensitive and graphic content, with a strong commitment to user safety and platform integrity.
- BA/BS degree in a relevant field preferred, with extensive experience in content moderation, quality assurance, or similar areas.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Wellbeing Statement
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start: so our candidates are well informed before proceeding.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.