Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the team
With both Push and Reflow features, we aim to increase our Daily Active User (DAU) and grow TikTok's brand perception as a diverse content platform in different regions.
While Personalized Push notifications target existing users, Reflow pages aim to attract new users onto our platform. Based on their interests, existing users will be served with high-quality and diverse videos to stimulate their engagement. In turn, when any user shares a video with a non-user, recommended videos will be presented to them along with an invitation to download the TikTok app.
To deliver quality content and ensure a sustainable product growth, it is paramount that the recommended content comply with our Trust & Safety requirements.
Push & Reflow Quality Analysts will collaborate closely with our Product, TnS-Ops Success, TnS-QA, and General Ops teams to achieve this goal.
Responsibilities
- Content quality assessment (text, video and/or audio) in German language;
- Close collaboration with internal and/or external teams (quality improvement, root cause analysis, missalignment detection and resolution) in both English and German;
- Training and calibration meeting hosting with internal and external teams;
- Quality improvement action plan development and execution support for the market;
- Acting as a trusted point of contact for internal and/or external stakeholders.
Qualifications
Minimum qualifications:
- Full German and English language proficiency;
- High school degree, and first experience working in a high-paced work environment;
- Highly organised, able to work under minimal supervision, an eye for detail and the aptitude to make ongoing improvements in your everyday work;
- Great time management skills and the ability to meet deadlines;
- Ability to manage multiple requests for information and handle confidential and sensitive information in a professional manner;
- Outstanding communication skills (verbal/written), ability to deliver sound judgement and clear feedback;
- Excel/Goggle sheets knowledge (basic).
Preferred qualifications
- Bachelor's degree or above;
- Past experience in content quality assurance for short video content;
- Interest, understanding and/or experience with the challenges faced by self-regulating social media platforms, especially in the Trust and Safety area;
- Knowledge of current TikTok trends and popular content on the german market;
- Ability to evaluate large data sets, and draw actionable conclusions in a clear and concise manner;
- Interest in working in a high-paced, quickly changing work environment, resilience when facing challenges, and quick adaptation to changes;
- Excel/Goggle sheets knowledge (intermediate).
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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