Project Manager - AI Data Operation (Eco), Trust and Safety - Sydney

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

What will I be doing?
As a Project Manager in the Eco Operations team, you will be the project owner driving end to end project management (from requirement gathering to project closure) related to content labeling and data annotation. You will be working closely with cross functional and global stakeholders to drive the success of data annotation services for all of the company's international products, which can also help international products build their own data ecological security.

Responsibilities
1. Drive end to end projects related to content labeling and data annotation.
2. Responsible for the operation of content labeling projects, negotiating with content strategy team, and driving the implementation and execution of requirements.
3. Proactively collaborate with cross-functional departments for project evaluation, resources coordination and subsequent works.
4. Deeply understand the implementation of frontline labeling teams and work with the demand side to develop and optimize labeling guidelines and SOPs.
5. Conduct quality management, progress management and risk management by data analysis.
6. Continuously optimize project processes and improve the efficiency of project implementation through analysis of business conditions.

Qualifications

What should I bring with me?
Minimum Qualifications
- Bachelor's degree or above
- Proven end to end project management experience
- Strong understanding of project quality management and data analysis experience is highly preferred
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

Preferred Qualifications
- Strong understanding of various project management methodologies and usage of project management tools is highly preferred
- Excellent proficiency is both written and spoken English
- Regional/Global cross functional stakeholders experience preferred
- Previous experience within the Social Media / Internet / Technology industry will be highly preferred

TikTok Trust & Safety recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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