At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the Role
As team leader in Eco Ops, you will be the owner who drives end-to-end management of data service projects from request evaluation to project closure, responsible for their successful delivery of high quality and efficiency, while playing a role in enhancing our team's overall operational efficiency and strategies.
You will work closely with product managers, machine learning engineers, and other global stakeholders to drive the success of data labeling projects and model performance to ensure user experience.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities
1. Own and manage the end-to-end operations of labeling projects, and responsible for evaluating requests, planning projects, managing human resources, ensuring data quality, monitoring progress and risk, and analyzing data to maintain and enhance efficiency and quality performance for successful project delivery.
2. Collaborate closely with diverse global cross-functional teams, including product managers, machine learning engineers, and other global stakeholders, to drive the success of data labeling projects and model performance to ensure the experience of our users and products and explore cutting-edge AI technologies and enhance our team's operational efficiency and strategies.
3. Maintain a comprehensive understanding of various phases and milestones in project management, with the capability to anticipate risks and address issues proactively.
4. Possess a deep understanding of business pain points and collaborate closely with team members to develop tailored strategic plans that align with organizational and business growth objectives.
5. Demonstrate a comprehensive understanding of various business models and their development characteristics, enabling efficient and agile management, and the establishment of a highly effective team.

Qualifications

Minimum Qualifications
1. Bachelor's degree or above.
2. Excellent proficiency in both written and spoken English
3. Excellent communication and coordination skills, with the ability to build and maintain effective and collaborative relationships with global cross-functional teams and project stakeholders.
4. Data and business-oriented with a goal-driven approach, capable of abstracting and decomposing complex business scenarios, and making informed judgments and decisions on key issues.
5. Fast learner with strong motivation and passion for AI trends, model training, data annotation, and social media platforms
6. Experience in team management or leadership roles, with a strong sense of ownership and responsibility, excellent time management skills, and the ability to proactively coordinate resources and solve problems under pressure
7. Demonstrate strong initiative, proactivity, and resilience

Preferred Qualifications
1. Candidates with experience working in regional/global environments are preferred
2. At least 2 years of people management experience
3. At least one year of professional experience in model labeling operations, or community ecosystem operations

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.