Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
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Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
About the role:
As a Program Manager on our Regulatory Delivery & Transparency team, you'll focus on increasing transparency to governments and civil society, accelerating data and information sharing with external researchers and efficiently demonstrating regulatory compliance. You'll work alongside partner teams from across the business to build and shape data-backed narratives, build and maintain website properties, and ensure compliance obligations are met and exceeded. This position will be full-time and will be based in our Dublin or London office.
What will I be doing?
- Unify cross-organizational data and reporting to drive transparency related to content curation and safety
- Set and manage alerting for data pipelines, optimizing for accuracy and completeness
- Host regular KPI reviews with relevant teams to help unify internal and external reporting
- Use data to tell meaningful narratives, helping to thoughtfully expand the scope of TikTok's external reporting related to safety
- Manage regulatory and compliance related disclosures partnering closely with colleagues in gov't relations, communications, legal and data science
Qualifications
Minimum Qualifications
- 5 years experience working within trust & safety, security, fraud, tech policy, regulatory or similar spaces
- Previous program/project or product management experience
- Understanding of emerging online safety issues and a passion for creating solutions and preventive measures for tackling them
- Deep experience developing and coordinating large scale projects or products across multiple partner teams
Preferred Qualifications
- Fluid communicator who is able to speak to multiple stakeholders across many layers of the business
- Ability to work in a fast-paced, dynamic environment.
- Experience working with multiple cross functional partners and teams
- Experience working for a regulator or government agency
- You are comfortable with data and able to do in-depth data interpretation with familiarity with SQL a bonus
- MBA / Masters Degree
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.