Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Product Operations Specialist - German speaking

AT TikTok
TikTok

Product Operations Specialist - German speaking

Dublin, Ireland

Responsibilities

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Want more jobs like this?

Get jobs in Dublin, Ireland delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


About the Team & Role
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

The Search Evaluation & Investigation function is dedicated to providing evaluation services for all of the Company's international products. Search quality evaluation is the measurement of the satisfaction level of search results through manual evaluation.

The Product Operations role interacts with images, video, text related to everyday life. Simply put, the evaluation team plays the role of the users of search, then rate and score search results based on the results' quality and user experience. Sensitive content can also be randomly encountered, including (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

Responsibilities
- Evaluate cases daily to provide the product team with insights, feedback, which can then be translated into improvements and optimisation of key product metrics (e.g. page view, negative user feedback and click through rate).
- Assimilate and summarise search data, to build recommendations for improvement and optimisation.
- Accountable for improvement, by optimising SOP to ensure strong delivery of business team(s).
- Improve cost efficiency & analysis.
- Responsible for search evaluation, investigation, and other search-related business requirements and provide guidance to deliver all key project milestones and outcomes to optimize search results-related strategies.
- Work independently as the evaluation and investigation project designer, deeply understand the business, and be responsible for the overall process of the project, including planning, implementation and providing high-quality evaluation analysis to help with product optimisation.
- Work closely with Product Managers and technical teams to elaborate and optimize relevant evaluation standards or guidelines and output project SOPs to ensure that the evaluation meets expectations.
- Work closely with multiple business partners to ensure business metrics improvement and workflow optimisation.

Qualifications

Minimum Qualifications:
- Bachelor's Degree or equivalent education/experience, advanced degree is preferred.
- Proficiency (both written and verbal) in German language and full proficiency in English due to working with the German and English markets.
- Work experience in search engines and social media platforms; Former experience in Search relevant business.
- Minimum 3 years of relevant experience in social media within a high-growth environment.

Preferred Qualifications:
- Experience in data analysis and proven experience in cross functional work and stakeholder management.
- Solid experience in project management, project operation, or familiarity with users' Internet usage habits.
- Ability to manage cross-functional operational efforts, work with data delivery, engineering, and product teams to ensure the smooth rollout of projects.
- Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly and rapidly changing environment.

Client-provided location(s): Dublin, Ireland
Job ID: TikTok-7439712363118921992
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.