Product Operations Manager - USDS

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team:
The USDS Trust & Safety (T&S) Product team is responsible for building and enabling T&S products, features, tools, and data solutions to strengthen safety and assurance objectives for the US market.

We are looking for an experienced Product Operations Manager to manage smooth execution of product launches and updates while optimizing processes through a data-driven and compliance-first approach. Your work will span product launch execution & change management, MVP to post-launch operationalization, process creation & optimization, data & market analysis, and regulatory compliance and alignment. You are comfortable with ambiguity, can independently take lead, and make data-driven decisions.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
- Drive Product Launches: Lead the end-to-end execution of product launches and trust and safety strategies, including partnering with cross-functional teams (Product, Engineering, Policy, Operations, etc.) to ensure smooth rollouts, alignment, and communication.
- Post-Launch Management: Oversee post-launch product quality by enabling cross-functional teams and refining processes to scale operations effectively, whether through immediate review or monthly/quarterly
- Data-Driven Decision Making: Analyze product performance, user feedback, and metrics to identify areas for improvement and drive enhancements.
- Ensure Compliance: Collaborate with Legal, Policy, and additional T&S teams to ensure product features and tools meet regulatory requirements and maintain compliance across the US.
- Risk Management: Identify potential risks related to product rollouts and operational changes, mitigating issues before they impact broader teams or users.
- Continuous Improvement: Implement feedback loops to refine processes, optimize workflows, and improve operational efficiency.

Qualifications

Minimum Qualifications:
- Bachelor's Degree in Computer Science, Information Systems, Economics, Engineering, Business Management or equivalent (advanced degree preferred).
- 3+ years of experience in product operations, product management, or program management, ideally in a fast-paced, technology-driven environment.
- Proven experience in product operations, product management, and or program management, leading cross-functional teams, and scaling operational processes.
- Strong analytical skills with experience in data-driven decision making, including the ability to interpret data insights and performance metrics to drive operational improvements.
- Familiarity with regulatory and compliance requirements related to Trust & Safety or digital platform governance (experience in content moderation or safety regulations is a plus).
- Exceptional communication and collaboration skills to effectively translate and bridge between Product, Engineering, Legal, Operations, etc. teams
- Problem-solving mindset with a focus on risk mitigation, proactive planning, and delivering operational excellence.

Preferred Qualifications:
- MS or MBA degree
- Experience with global, cross-functional teams, including both technical and non-technical audiences, across different time zones, cultures, and languages
- Expertise in Trust & Safety
- Understanding of safety-by-design principles, tech industry policies
- Experience managing products related to human and/or machine-based moderation for removing harmful content

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start: so our candidates are well informed before proceeding.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6.

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $91200 - $206171 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.