To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the team
This role sits within the Trust & Safety Operations Intelligence Team, responsible for an intelligence-led approach to enhance operation efficiency and safety, through strategic and automated solutions for moderation efficiency, platform optimization and BPO system solutions.

As a Product Operations Strategy Specialist, you will focus on the main feature's enqueue logic (including video, audio, photo, etc) , queue management, task scheduling and assignment mechanism, aiming at building a robust and cost-effective moderation strategy for T&S.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities
- Responsible for the operations intelligence strategy team's management of TikTok short video content safety.
- Identifying system optimization points, formulating strategies, and driving collaboration with algorithm, product, engineering, and frontline teams to implement strategies.
- Better managing content risks, and improving the quality and efficiency of moderation.
- Planning moderation task identification, moderator capability model identification, building moderation task assignment mechanism, and promoting end-to-end implementation. Ensuring effective communication with upstream engineering and algorithm teams, as well as downstream frontline teams.

Qualifications

Minimum Qualifications
- Bachelor's degree or above, with at least 3 years of experience in a similar capacity.
- Proven experience in strategy, supply-demand resource matching, system intelligence, and large model backend applications.
- Proven experience in large scale process improvement or large scale system enhancements/implemention.
- Strong ability to improve business metrics, simplify decision-making processes, and shorten business workflows through strategies, models, algorithms, and decision systems.
- Strong skills in experimental design and data analysis; high proficiency in excel, data dashboarding/reporting, Sql or other data analytics tools.
- Excellent communication skills in English (both written and spoken) along with strong regional/global stakeholder management experience
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications
- Experience in audio and video/image/content moderation.
- Experience or strong knowledge of data modelling or Large Language Model
- Prior experience in data analysis, product management, or strategic operations is preferred.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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