To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Trust and Safety
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the team
What will I be doing?
As a Product Operation Specialist on our Trust & Safety team, you will work with Product Manager (PM), Algorithm, Research & Development (R&D) and human moderation teams to continuously optimize moderation strategies, interface and assistance tools to help our moderators improve efficiency, quality as well as their well-being.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities
- Responsible for generating short-term and long-term roadmaps to improve LIVE human moderation efficiency in case of ensuring human moderation quality.
- Responsible for daily monitoring and analysis of core metrics, adopting related measures to improve abnormal data and driving moderation performance continuous optimization.
- Connect with upstream and downstream business teams such as PM, R&D, algorithm, and human moderation teams to optimize business processes and improve the work efficiency of the entire link.
- Responsible for driving strategic projects, managing the program progress and align with cross functional (xfn) teams.

Qualifications

Minimum Qualifications
- Bachelor degree or above
- At least 3 years of Internet strategy product or product operation experience, relevant work experience in the field of content safety is a plus.
- Excellent communication and stakeholder management skills.
- Strong project management ability, with experience in complex project management and promotion.
- Fluency in both spoken and written English.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications
- Good logical and structural thinking.
- Comfortable using data to analyse performance and using insight to drive performance.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.