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Product Marketing Manager, CRM & Transactions Systems

AT TikTok
TikTok

Product Marketing Manager, CRM & Transactions Systems

New York, NY

Responsibilities

The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.

The Systems Strategy and Operations (SSO) team is part of the Monetization Strategy and Operations (MSO) organization at TikTok. We are looking for a Product Marketing Manager to represent the business needs related to our CRM and Transactions products and processes from the Americas (incl. North America and LatAm) and GAAA (i.e., Global Accounts, Agencies, and Amazon), work with global counterparts to advocate for solutions that improve regional sales processes, and own the successful GTM of product launches. This is a highly cross-functional role that will require working seamlessly with Sales, MSO, Product, Finance, HR, and Legal.

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Responsibilities:
- Conduct inbound research to understand, evaluate, and prioritize new business requirements that support business goals in the Americas and GAAA.
- Design outbound (GTM) activities for new product launches, monitor success metrics, and assume responsibility for the adoption of CRM and Transactions solutions in the region.
- Act as the primary point of contact for all CRM and Transactions project related communications, including status updates, issue resolution, and stakeholder management.
- Serve as a subject matter expert by providing consultations and best practice support for the effective use of our CRM and Transactions systems (e.g. host learning sessions).
- Build strong, trusting partnerships to readily mobilize people and influence across a broad range of partners, leaders, and organizations to ensure alignment and buy-in on CRM and Transactions system strategies and initiatives.

Qualifications

Minimum Qualifications:
- 5 years of Product Marketing, Product Operations, or Management Consulting experience.
- High attention to detail, excellent communication (verbal and written), and strong organizational skills.
- Superior problem solving skills and able to structure a new, complex business problem, evaluate options and recommend solutions.
- Experience managing complex cross-functional teams, track record of influencing behavior at a variety of levels in the organization, including cross-functional leaders.
- Experience in working directly with and presenting to executive-level stakeholders.

Preferred Qualifications:
- Experience in Product Marketing, Product Operations, or Management Consulting experience in the technology sector with demonstrated ability to contribute at strategic, operational, and tactical levels.
- Knowledge of the digital advertising landscape is a plus.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $100000 - $200000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): New York, NY, USA
Job ID: TikTok-7488024426916317448
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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