Product Manager - User Algo Transparency and Controls

- Collaborate closely with cross-functional teams (engineering, design, research, legal, comms) to deeply understand user needs and translate them into innovative product solutions that provide meaningful control and clear understanding of content recommendations.
- Drive the end-to-end product lifecycle for features that empower users with clear explanations of content recommendations, accessible and intuitive in-app tools for adjusting their content experience, and seamless mechanisms for providing meaningful feedback on their recommendations.
- Champion user-centric design principles, ensuring that all transparency and control initiatives are seamlessly integrated into the TikTok in-app experience and are easily discoverable and understandable for all users.
- Monitor and analyze product performance, user feedback specifically related to transparency and controls, and industry trends in algorithmic transparency and user empowerment to identify areas for improvement and new feature opportunities.
- Act as a product owner, taking responsibility for the strategy, roadmap, and execution of some of the key features related to user transparency and controls within the TikTok app.
- Contribute to providing high-quality researcher access to relevant data (while respecting user privacy) to improve external understanding of TikTok's recommendation systems.

Qualifications

Minimum Qualifications:
- 3+ years of experience in product management, with a proven track record of end-to-end feature ownership, including defining strategy, driving execution, and analyzing impact.
- Demonstrable experience building and launching successful user-facing mobile features for a large-scale consumer product.
- Significant experience with or deep understanding of algorithm-driven recommendation systems and the challenges and opportunities related to user transparency and control in this context.
- Excellent communication, interpersonal, and presentation skills, with the ability to effectively collaborate with diverse, global teams.
- Strong analytical and problem-solving abilities, with experience using data to inform product decisions and measure the success of transparency and control features.
- Passion for building user-centric products that prioritize transparency, responsibility, and user empowerment in the context of content consumption.

Preferred Qualifications:
- Experience specifically building features that enhance user transparency and control over algorithmic recommendations in a consumer-facing application.
- Experience with or strong interest in online safety, digital wellbeing, or related areas, particularly as they intersect with algorithmic content delivery.
- Familiarity with relevant regulations and industry best practices related to transparency, user control, and algorithmic accountability in online platforms (e.g., GDPR, DSA).
- Experience conducting user research specifically focused on understanding user perceptions and needs related to algorithmic content and control mechanisms.

#LI-Hybrid

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $150000 - $250000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.