Product Manager (Platform Operation) - AI Data Service And Operations

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Trust & Safety
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
About the team

The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

As a Product Manager (Platform Operations), you will support the ADSO team with the construction of platform tool maintenance. You will improve operational efficiency and user experience within the ADSO team while achieving product operation metrics improvement by platform building/improvement, platform service optimization and other effective methods.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities
1. Responsible for the improvement of the operations process/mechanism of the ADSO platform
2. Responsible for monitoring business data, doing user research, collecting user feedback, output product optimization suggestions, establishing standardized demand research and feedback mechanisms, to continuously promote business and platform optimization and iteration
3. Responsible for the daily operation and technical support of the AI data platform, especially providing technical support services for global users using the relevant platform
4. Responsible for proactively collaborating with cross-functional departments for project evaluation, resource coordination and subsequent work

Qualifications

Minimum Qualifications
- Bachelor's degree or above
- At least 1 years of experience in Product Management
- Proven experience in managing projects independently, solving emerging problems, and understanding the product's business needs
- Possess a good sense of project ownership and user thinking. Operate and execute in a responsible, proactive, and efficient manner.
- Proven experience in working with regional/global stakeholders along with good communication and coordination skills to establish healthy cooperative relations with upstream and downstream collaborators.
- Excellent proficiency in both written and spoken English & Mandarin to work with external mandarin speaking stakeholders and exceptional communication & collaboration skills;

Preferred Qualifications
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
- Product management experience in platform product or platform operation
- Strong product sense

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.