Outsourcing Manager - Global Payment - Luxembourg

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
PIPO Luxembourg is a dynamic, forward-thinking organisation at the forefront of the payments industry.
We are looking for an experienced and hands-on Outsourcing Manager to join our fast-growing, regulated FinTech entity in Luxembourg. As the dedicated point of contact for outsourcing matters, you will play a key role in ensuring that our outsourcing arrangements meet the highest standards of regulatory compliance, operational efficiency, and strategic alignment.

This role requires a highly skilled professional with a deep understanding of, and experience implementing, Luxembourg's regulatory outsourcing requirements, including CSSF Circular 22/806 and EBA outsourcing guidelines. You will drive the implementation, monitoring, and governance of the outsourcing framework, ensuring seamless collaboration with third-party service providers and intra group entities.

Responsibilities
- Develop, implement, and maintain a robust outsourcing framework in line with CSSF and EBA outsourcing guidelines, ensuring compliance with all regulatory requirements.
- Regularly review and update outsourcing policies, procedures, and registers to reflect changes in regulations, business needs, and risk profiles.
- Conduct due diligence on prospective outsourcing partners, including assessing their technical, operational, and risk management capabilities.
- Manage and oversee relationships with third-party and intra group service providers, ensuring adherence to SLAs, KPIs, and regulatory expectations.
- Maintain and monitor the outsourcing register, ensuring it is always accurate, comprehensive, and up to date.
- Serve as the primary point of contact for outsourcing-related regulatory matters, including audits and inspections by the CSSF.
- Prepare and deliver outsourcing-related reports to the CEO, board, and regulators, highlighting risks, performance, and compliance levels.
- Ensure all contractual agreements with outsourcing providers meet CSSF requirements, including clear definitions of responsibilities and exit strategies.
- Identify, assess, and mitigate outsourcing risks, ensuring alignment with the entity's overall risk appetite and framework.
- Ensure all outsourcing arrangements undergo regular risk assessments and performance reviews, addressing gaps or deficiencies promptly.
- Escalate material risks or issues related to outsourcing to senior management and ensure timely remediation.
- Work closely with compliance, legal, and risk teams to ensure outsourcing arrangements are integrated into the entity's broader governance and operational frameworks.
- Collaborate with internal stakeholders and outsourcing providers to implement changes or enhancements as part of a culture of continuous improvement.
- Support internal teams in understanding outsourcing requirements and fostering a compliance-driven approach to vendor management.
- Ensure all outsourcing arrangements are aligned with the entity's business continuity and operational resilience plans, including conducting regular testing.
- Develop and maintain contingency plans and exit strategies for critical outsourcing relationships.

Qualifications

Minimum Qualifications
- At least 5+ years of experience in outsourcing and vendor management within a regulated financial services environment, preferably in payments, FinTech, or banking.
- Strong knowledge of CSSF Circular 22/806, EBA outsourcing guidelines, and other relevant Luxembourg regulatory frameworks.
- Proven ability to design, implement, and manage outsourcing frameworks in a hands-on, high-performing environment.
- Deep understanding of regulatory outsourcing requirements, including contractual obligations, due diligence, and risk management.
- Strong project management skills, with the ability to manage multiple priorities and deliverables simultaneously.
- Exceptional communication skills, both verbal and written, with the ability to engage effectively with internal and external stakeholders at all levels.

Preferred Qualifications
- Analytical mindset with the ability to assess risks and performance metrics and propose actionable solutions.
- Familiarity with operational resilience, business continuity planning, and incident management.
- High degree of integrity, accountability, and ownership of outsourcing responsibilities.
- Ability to work independently and take initiative in a fast-paced environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.