Team Introduction
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities
As an Operations Lead in our Trust & Safety Operations team, you will provide leadership and oversight to a matrixed Operations team ensuring that they are performing to the best of their ability and consistently achieving relevant targets and standards. What will I be doing?
You provide leadership to a team of operations leaders, driving their success and supporting them in managing their teams;
You will foster a high-performance culture and champion open communication, inclusion, continuous improvement, and sharing feedback;
You will be responsible for reviewing KPIs and ensuring that services (SLAs) are delivered within agreed policies & procedures and that the team holds themselves to a high standard;
You will own a target market, keeping up to date with changes and optimising resources across projects and daily tasks to drive high performance;
You will be responsible for the governance framework for your team to ensure excellence in performance management, risk mitigation and outlier management processes;
You will be responsible for ensuring key stakeholders, TnS management, and XFN's are kept informed of changes and challenges in the operations ecosystem in a proactive manner.

Qualifications

Minimum Qualifications
You have experience recruiting, leading, and mentoring large, high-performing teams, including managing people managers;
Ideally, you have experience leading an operations site, motivating teams, and driving a culture of excellence and engagement;
You possess exceptional operational, interpersonal, customer service, and communication skills with a track record of delivering exceptional performance;
You possess Knowledge of Six Sigma / Lean processes & continuous improvement methodologies;
You have good attention to detail - you are comfortable using data to analyse performance and using insight to drive performance.

TikTok Trust & Safety recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.