Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Intro
The USDS User Business Operations team is seeking an experienced Operations Program Manager to support and enhance our User Business Operations department. This role is integral to the success of our team, as it oversees critical reporting functions, aligns key operational metrics, and defines service level agreements (SLAs). Functioning as a strategic partner to leadership, providing the operational insight and support needed to drive company goals.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
- Data Reporting and Analysis: Prepare, analyze, and present monthly and quarterly reports on department performance. Ensure data accuracy, track KPIs, and identify insights to inform strategic decisions.
- Metric Creation and Alignment: Develop and align metrics that support department objectives and company-wide goals. Ensure consistency and clarity in performance measurements across teams.
- SLA Definition and Monitoring: Define, establish, and regularly review SLAs for the department, ensuring alignment with business requirements. Act as a liaison to resolve SLA-related issues and drive continuous improvement.
- Cross-Functional Collaboration: Partner with leaders across departments to streamline operations, support cross-functional initiatives, and improve efficiencies within User Business Operations.
- Strategic Planning and Project Management: Lead and manage key projects, supporting the User Business Operations department with strategy, planning, and execution of initiatives. Identify and manage project risks and dependencies.
- Process Improvement: Identify opportunities to enhance department processes, optimizing for scale, efficiency, and impact.

Qualifications

Minimum Qualifications
- Bachelor's degree in Business, Operations, or a related field; advanced degree preferred.
- 3+ years of experience in an operations, program management, or Chief of Staff-like role within a tech or fast-paced environment.
- Demonstrated experience with data reporting, KPI development, and SLA management.
- Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, or similar).
- Exceptional communication, organizational, and project management skills.
- Ability to manage multiple projects simultaneously and adapt to changing priorities.

Preferred Qualifications
- Familiarity with BI tools (e.g., Tableau, Power BI) and project management software (e.g., Asana, Jira).

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $67724 - $143555 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.