At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team:
TikTok is an extremely powerful platform that can make artists' songs known to a vast number of people. Our Team are dedicated to enhancing music promotion capabilities and services, thus helping more musicians fulfill their music dreams.

Responsibilities:
- Possess a profound familiarity with internal music promotion resources and product functions. Be responsible for onboarding customers, aiding them in understanding and becoming acquainted with promotion functions, assisting in setting up promotions, and guiding them to comprehend promotion details.
- Strong data analysis skills and capable of analyzing the promotion methods of best practices and introducing them to customers.
- Cultivate good customer relationships. Regularly collect customer opinions and suggestions, sort and analyze customer data. Provide timely feedback to the product team to continuously drive the optimization and upgrading of products and services, and ultimately achieve the final sales volume target.
- Comprehend the business development direction and pain points of customers. Proceed from the customer's perspective, participate in product design and ensure that functions meet customer demands.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above.
- Fluency in English and the ability to work cross functionally using it.
- Have a strong customer experience perspective, excellent logical thinking ability, clear problem analysis and solution ideas, and be innovative.

Preferred Qualifications:
- Sensitive to data and business, good at statistical analysis and discovering excellent service cases.
- Have good communication and coordination skills, be able to promote cross-team collaboration and have some project management ability.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $104711 - $235980 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.