At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
SoundOn is an all-in-one platform powered by TikTok, designed to better service music creators through each step of their career - from TikTok integrated promotion tools to global music distribution, from diverse monetization opportunities to smart music creation. SoundOn exists to give every music creator & label the power to authentically connect with new audiences and "do music" their way.

Responsibilities:
- Possess a profound familiarity with internal music promotion resources and product functions. Be responsible for onboarding customers, aiding them in understanding and becoming acquainted with promotion functions, assisting in setting up promotions, and guiding them to comprehend promotion details.
- Strong data analysis skills and capable of analyzing the promotion methods of best practices and introducing them to customers.
- Cultivate good customer relationships. Regularly collect customer opinions and suggestions, sort and analyze customer data. Provide timely feedback to the product team to continuously drive the optimization and upgrading of products and services, and ultimately achieve the final sales volume target.
- Comprehend the business development direction and pain points of customers. Proceed from the customer's perspective, participate in product design and ensure that functions meet customer demands.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above, music industry background is preferred.
- Have a strong customer experience perspective, excellent logical thinking ability, clear problem analysis and solution ideas, and be innovative.
- Full proficiency in English, both verbal & written

Preferred Qualifications:
- Sensitive to data and business, good at statistical analysis and discovering excellent service cases.
- Have good communication and coordination skills, be able to promote cross-team collaboration and have some project management ability.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.