Marketing Science Operations Manager

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Marketing Science team is responsible for interpreting the performance of advertising on our platform. We work with advertisers to optimize their activity on the platform and build meaningful connections that help drive behavior change.

TikTok is seeking an experienced Operations Manager to work with our Head of Marketing Science. The role will span a variety of responsibilities, including:

- Oversee all Marketing Science Research related initiatives from development through successful execution under the guidance of senior leadership
- Assist and communicate with the Research team's cross-functional leaders in decision-making, program management, and initiative implementation
- Improve current processes and coordinate organizational procedures for optimized efficiency and productivity tracking research publications, and team's participation in industry events
- Oversee daily operations through collaboration with senior management and regional leaders, performing an array of administrative tasks from managing calendars, aligning around deadlines & deliverables, generating correspondence, and planning & coordinating meetings
- Build and develop relationships with all key cross-functional partners (Product, Partnership, Global Business Marketing) for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with leaders on special projects
- Serve as a project-level subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications
- Serve as liaison between staff, executives, and senior leaders, regarding company climate, employee well-being, project updates, proposals, and planning

Qualifications

Minimum Qualifications:
- 5 years experience in a related field, preferably project/program management, business strategy, operations strategy, etc.
- Understanding of key measurement solutions (brand lift studies, conversion lift studies, store traffic etc.)
- Proven experience organizing and aligning multiple teams and departments and working with senior leadership
- Strong documentation, presentation, and communication skills, particularly implemented in a cross-functional and global role and experience collaborating with internal and external stakeholders at all levels;
- Extremely organized, versatile, and dedicated to efficient productivity
- Experience planning and leading strategic initiatives across teams and regions

Preferred Qualifications:
- Strongly prefer experiences working with global teams
- Understanding of international business and culture is a plus
- Creative, outside-the-box thinker and strategist
- A team player and collaborator, strong relationship-building and leadership skills
- Passion for TikTok, and up for the challenge of building something from the ground up
- Ability to thrive in a rapid, agile, and often ambiguous growth environment

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.