Responsibilities
About the team
Join the forefront of AI innovation with cutting-edge advancements in AIGC and LLM technologies. As an LLM Operations Specialist, you will play a key role in leveraging AI for monetization, with a focus on content moderation.
This position offers a unique opportunity to gain end-to-end expertise from model selection to hands-on engineering solutions to put LLMs into solving real business problems. You will be able to work alongside top AI talents in ByteDance, accelerate your professional growth, and expand your skill set in a fast-paced, dynamic environment.
Responsibilities
- Model Operations - Identify the most suitable model for specific tasks, troubleshoot performance issues or errors, and provide prompt feedback to model owners (algorithm engineers).
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- Model/policy Alignment - Ensure model outputs comply with organizational content policies and legal requirements through prompt engineering and other advanced techniques.
- LLM Application Management - End-to-end management of task-specific LLM applications, including but not limited to evaluation dataset preparation, prompt engineering, RAG datasets preparation, and conducting tests and iterative improvements to enhance precision/recall trade-offs.
- Incident Response & Analysis - Investigate escalations (e.g., false positives/negatives), diagnose root causes, and implement prompt, model, or solution refinements to reduce errors. Conduct root-cause analyses of systemic issues and deploy rapid fixes.
- Cross-functional Collaboration - Work closely with algorithm engineers to deploy, monitor, and maintain LLMs in production. Optimize model efficiency in terms of cost, speed, and accuracy while ensuring scalability for high-volume content. Partner with policy, legal, and compliance teams to refine enforcement policies and keep LLMs aligned with the latest guidelines. Collaborate with product and engineering teams to integrate LLMs into moderation tools and user-facing platforms.
Qualifications
Minimum Qualifications
- Education - Bachelor's degree or higher in law, sociology, political science, public policy, journalism, business, computer science, data science, or a related field.
- AI & Machine Learning Knowledge - Strong understanding of machine learning concepts, with a passion for leveraging AI to drive significant business impact.
- Data-Driven Decision Making - Highly data-sensitive, skilled in in-depth data analysis, and committed to making decisions based on data insights.
- Continuous Learning & Adaptability - Self-starter with a strong desire for continuous learning, experimentation, and innovation.
- Fast-Paced Environment - Comfortable working in a dynamic, results-driven environment with tight deadlines.
- Cross-Functional Collaboration - Strong ability to communicate and coordinate across teams, effectively managing stakeholders at various levels.
Preferred Qualifications
1. Content Moderation Experience - Prior experience in content moderation, Trust & Safety, or related fields.
2. Technical Skills - Proficiency in programming and data analytics.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $96000 - $168888 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.