To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the team
As a Law Enforcement Response Specialist, you will be responsible for analyzing and addressing time-sensitive legal process and inquiries regarding user data from law enforcement in the APAC region and Rest of World countries. You will work in a global and cross-functional team to ensure user safety on the platform and mitigate legal risk. You take great pride in knowing that every day you are working hard to promote trust in our platform and ensuring the highest levels of user safety.

Responsibilities
- Review and respond to an ever growing range of legal process and data preservation requests for user data from law enforcement agencies while protecting user privacy
- Ensure that all law enforcement requests are analyzed and processed in compliance with the applicable law, our terms of service, internal Standard Operating Procedures (SOPs), and our law enforcement guidelines
- Collaborate extensively and effectively with cross-functional internal teams such as legal and external partners, to deal with issues concerning safety and data disclosure
- Ensure operational excellence while upholding high quality, speed, and accuracy in your work
- Gather and analyze relevant data to improve internal processes and consistently communicate with stakeholders.
- Keep accurate records and clearly articulate operational decisions
- Work on sensitive issues that include child exploitation, graphic violence, self-injury and other content which may be considered offensive or disturbing

Qualifications

Minimum Qualifications:
- Bachelor's degree and/or equivalent experience
- Minimum 2 years relevant work experience, preferably in a Legal setting
- Fluency in English and advanced English writing skills
- Strong analytical skills and a proven ability to analyse and accurately process data in a fast-moving environment with tight deadlines with exceptional attention to detail and the ability to work independently and take initiative.
- Strong organisational and time management skills, with the capacity to prioritise tasks effectively.
- Knowledge of how law enforcement can access user data (e.g., Court Orders, various judicial orders)
- Be a team player who is willing to tackle challenging issues in a collaborative manner with your teammates in a fast-paced multi-cultural environment with an ability to adapt, remain flexible and resilient, in a fast paced and highly pressured work environment.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications:
- Bachelor's degree in law, criminal justice or similar.

Recruitment Process:
- Please submit a resume and a cover letter outlining your suitability for the role.
- Suitable candidates will be invited to take part in a test and depending on the results of the test, candidates may then be invited to take part in the interview process.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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