At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

About the Team
The IT team is committed to using technology to provide employees with safe and reliable IT Services, including network system services, security services and computer software and Hardware services. At the same time, it pays attention to product system construction and R&D capacity enhancement, and builds IT output capabilities for internal and external products through innovative technologies.

Responsibilities:
- Independently develop and implement IT tooling solutions to enhance monitoring and operations, with a strong focus on automating processes and visualizing IT metrics.
- Design and maintain data visualization tools to support internal IT teams in data analysis and display.
- Automation: Design and implement automated solutions using software development techniques or low-code platforms or AI to reduce manual tasks and improve operational productivity.
- Explore and implement AIOps solutions to enable smart operations, including automated fault detection and notification.
- Cross-functional Collaboration: Work closely with different departments, to gather requirements, understand workflows, and deliver customized technical solutions.
- Technology Integration: Identify and integrate tools, LLM platforms, and software solutions that enhance operations and improve cross-team collaboration
- Provide technical support for tools, write documentation, and deliver training to ensure effective use across teams.

Qualifications

Minimun Qualifications
- Bachelor's degree or higher in Computer Science, Information Technology, or related field.
- Software/Low-code Development: Proficiency in software development (e.g., Python, JavaScript, etc.) or experience with low-code platforms to automate processes and improve workflows.
- Automation Mindset: Strong understanding of automation concepts and technologies to eliminate redundant tasks and optimize performance.
- Analytical Skills: Ability to evaluate existing workflows, identify pain points, and recommend strategic solutions for process improvement.
- Technical Tools: Familiarity with various business process management, automation, and reporting tools.
- Demonstrated excellent problem-solving abilities, capable of analyzing complex issues and implementing effective solutions, while fostering strong teamwork skills to collaborate effectively across diverse teams and drive successful project outcomes.

Preferred Qualifications
- Project Management: Strong organizational and project management skills to handle multiple projects and initiatives effectively.
- IT Support Experience: 3-5 years of experience in enterprise internal IT, with an in-depth understanding of IT operations and systems.
- Obtain the experience of utilizing LLM capabilities.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.