At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction:
AMS Desk Services provides IT service for TikTok users, resolves hardware/software-related issues, supports conference rooms, and fulfills IT-related requests.

We are seeking an IT Support Engineer to help us grow our IT environment. IT Support is the first contact for the end user. This team focuses on resolving incidents and finding underlying problems and developing long-term solutions.

Typical responsibilities will include:
- Provide top-notch IT support to our offices as well as our worldwide remote office workers.
- Interface daily with other technical staff, work on assignments, and deliver services to end-users
- Build, set up, maintain, implement, and troubleshoot technology problems related to laptops, desktops and systems that affect end-user productivity.
- Performing basic-level troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, mobile devices, and network services.
- Mobile device setup, installation, and/or post-installation support

Additional responsibilities include:
- Championing the use of self-service IT resources, such as self-service support tools and knowledge base.
- Manage event support, set up AV and live stream equipment.
- Create technical documents.
- Occasional weekend work.
- Occasional travel is required.

Qualifications

Minimum Qualifications:
- College Degree in Computer Science, Systems Science, and Computer Engineering or a minimum of 3 years working in the IT field.
- Excellent customer service, organizational, prioritization, multitasking, and communication skills.
- Demonstrated experience supporting devices and peripherals running on Windows, Mac, Android, and iOS.
- Support experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
- Ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms.
- Systematic problem-solving approach with the ability to adjust quickly to changing priorities and progress in high ambiguity and uncertainty areas.
- Ability to follow written and verbal instructions, willingness to learn new procedures and tasks

Preferred Qualifications:
- Hardware/software/network training and/or certification in systems (such as Comptia A+/Network+, MCSA, Apple certification, etc...).
- Basic scripting/automation capability (Shell, Python, Perl PHP, C+++, Java)
- VIP/White Glove support experience.
- Familiarity with standard ticketing tools.
- Strong attention to detail and a high degree of self-motivation and task management skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2