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The infrastructure team supports the company's fast growth by building and operating hyper-scale datacenters, managing the life cycle of server fleet, providing cloud solutions, and developing various infrastructure services and making sure they are scalable and are reliable.

We are seeking a Technical Program Manager Lead who has successfully driven multi-dimensional business critical strategic programs across several workstreams and stakeholders. The ideal candidate should possess extensive experience in project management, technical program management, and PMO principles. They should have a proven track record of delivering complex programs on time, within budget, and to predetermined quality standards.
This candidate will be responsible for collaborating with a team of engineering managers and business stakeholders, orchestrating the successful delivery of strategic initiatives. They will work closely with senior leadership to define project scope, timeline, operational metrics, and budget, to ensure alignment with business goals and KPIs. They will also be responsible for prioritizing competing needs and managing stakeholder expectations, resolving conflicts, in addition to providing regular status updates to senior leadership.

Key Responsibilities:
1. Planning and Execution:
- Translate ambiguous business goals into clear and measurable objectives and actionable processes/programs
- Develop and manage detailed project plans, including scope, timelines, and resource allocation for Bytedance strategic initiatives globally.
- Coordinate with cross-functional teams, including capacity planning, engineering, operations, and commercial teams to ensure alignment and successful project execution.

2. Coordination, monitoring and reporting
- Manage relationships with internal and external stakeholders, ensuring clear and consistent communication throughout the project lifecycle.
- Provide regular updates to senior management and other key stakeholders on project status, risks, and mitigation strategies.
- Maintain accurate and up-to-date project documentation, including project plans, status reports, and incidents, change logs.
- Lead regular reviews of project progress and leadership readouts

3. Business Performance and Risk Management
- Define, track and report the performance of the business across a number of areas including stability, efficiency, capacity delivery, cost efficiency, organization maturity, etc.
- Conduct regular risk assessments, identify potential risks and develop comprehensive mitigation strategies to minimize impact on project timelines, protect business outcomes and maintain compliance.
- Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the organization.
- Lead strategic initiatives to solve business challenges across the organization

Qualifications

Minimum Qualifications:
- Proven track record of successfully managing large-scale, complex projects from initiation to completion.
- Strong knowledge of project management methodologies, tools, and best practices.

Preferred Qualifications:
- 5 years of experience in project/program management, with a focus on network infrastructure or private / public cloud computing or hyperscale datacenter infrastructure providers.
- Excellent organizational, analytical, and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
- Proficiency in project management software (JIRA).
- Ability to work independently and manage multiple projects simultaneously in a fast-paced environment.
- Collaborative with a global team and willing to roll up the sleeves as necessary.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

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Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $243027 - $494000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.