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Industry Client Solution Manager, Marketplace - GBS Japan

AT TikTok
TikTok

Industry Client Solution Manager, Marketplace - GBS Japan

Tokyo, Japan

Responsibilities

Team Introduction
Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities:
- Coordinate with XFN teams to ensure a smooth and successful eCommerce campaign execution, whilst managing post-sale client relationships to help them consistently grow

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- Analyse campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our Commerce product & program offerings
- Share eCommerce industry & marketplace feedback and guide our advertising strategy
- Closely support and partner up with the sales team on presale research, media planning and pitching
- Serve as internal & external ShopAds product consultant to help educate on product solutions and best practices, and ultimately grow eCommerce book of business
- Proactively lead product update discussions, work with XFN to upskill internal teams' expertise on ShopAds

Qualifications

Minimum Qualifications
- 5+ years of experience in account management/client services roles in digital marketing/eCommerce
- Experience in managing performance clients or agencies with a deep understanding of their challenges
- Proficient in campaign management, setting up and optimization
- Understanding of measurement tools like MMP, pixel implementation and basic troubleshooting knowledge. Ability to analyze data and identify insights to assess campaign performance
-Excellent communication skills in both Japanese and English as clients and stakeholders will be based both locally and globally.

Preferred Qualifications
- Proactive attitude with excellent data analytical skills in excel
- Ability to work in a dynamic and fast paced environment

Client-provided location(s): Tokyo, Japan
Job ID: TikTok-7485304674725349650
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.