At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. SMT is looking for a regional service delivery head role to manage our service delivery on a day-to-day basis and drive continuous improvement together with inhouse teams and BPO suppliers.

You will partner with the regional and global business leaders, ensuring the people plans are aligned to the business strategy. In this role, you will also influence and steer strategy, driving change to develop people capability and support e-commerce ambition growth plan of market launch, while empowering our talents to grow the company. To be successful in this role, you will understand the business priorities and translate them into a people agenda that supports the business as it grows. You will need a flexible skillset, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations. You will work with a diverse and international team cross functionally and regionally.

Qualifications

Minimum qualifications
1. 5 years HR experience, HRBP experience is strongly preferred.
2. Bachelor's degree or above is required.
3. Experience working with diverse teams and in a scaling global organization.
4. Understand the fundamental work of each module of human resources, and have practical experience in recruitment, performance management, etc.
5. Experience in project management, change management, cultural transformation and independent program driving.
6. Ability to multi-task and to work through complexities in an ever-changing and high-growth business environment.
7. Hold in-depth knowledge of compliance and labour laws.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.