Head of Trust & Safety Governance, Risk, and Compliance (GRC) - USDS

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Trust and Safety Operations a pivotal team within U.S. Data Security. We strive to enable TikTok to become the most trusted and secure platform in the US through operational excellence in content moderation via innovations in technology, optimization in processes and investment in people. We ensure that we enforce our policies based on our community guidelines and we take appropriate actions in a timely manner to minimize risks on our platform to our users and advertisers.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

As the Head of USDS Trust & Safety Governance, Risk, and Compliance (GRC) function for TikTok's USDS Trust & Safety Operations team, your main objective is to lead the Control & Governance (or ConGo for short) team, USDS Trust & Safety's governance, risk and compliance team.

Responsibilities
- Oversee strategy and management of the governance, risk, and compliance programs
- Develop and maintain policies and procedures related to governance, risk, and compliance
- Identify potential risks and vulnerabilities in the organization's operations and develop strategies to mitigate them effectively
- Develop and implement incident response plans to address any compliance breaches or security incidents swiftly and effectively. This includes coordinating with legal, IT, and other relevant teams
- Evaluate and manage third-party vendors, assessing their compliance with applicable regulations and ensuring they align with the organization's Trust & Safety goals
- Collaborate with cross-functional teams, such as legal, security, and product development, to enforce and implement compliance measures and policies effectively.
- Oversee data protection efforts, including data privacy assessments, data handling, and compliance with data protection policies
- Conduct regular audits of processes and procedures to assess compliance and report findings to senior management
- Provide ongoing training and education to staff on compliance-related matters, ensuring that employees are aware of their responsibilities and understand the importance of compliance

Qualifications

Minimum Qualifications
- 5+ years of relevant work experience in core operations, compliance, internal audit, risk management or other areas in tech companies, or relevant experience in consulting.
- Direct experience working with Business Process Outsourcing (BPO) vendors, specifically with compliance, invoicing, and/or contracts
- Strong project management and communication skills with the ability to execute with rigor in a fast changing environment
- Proven track record of pushing ambitious projects, and/or organizational or process changes with a data driven approach

Preferred Qualifications
- 3+ years of people management experience
- Great at working cross-functionally with other teams/departments
- Exceptional verbal and written communication skills
- Direct experience conducting research and analyzing data to gain insights into the business

Wellbeing Statement
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start: so our candidates are well informed before proceeding.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $147000 - $270000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.