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Team Introduction
PIPO Luxembourg is a dynamic, forward-thinking organisation at the forefront of the payments industry. The Head of IT is a pivotal role within PIPO Luxembourg, tasked with setting up the PIPO Luxembourg IT Infrastructure and steering the IT department towards achieving strategic business goals and operational excellence. This leadership position encompasses a broad spectrum of responsibilities including team management, technology oversight, compliance coordination, vendor management & negotiation, budget control, procedure establishment, and recruitment.

The individual will serve as a crucial link between IT operations and other teams, ensuring seamless integration of technology solutions with business objectives. A strong focus on innovation, process improvement, and fostering a team culture is essential.

The role demands a dynamic leader who can navigate the ever-evolving technological landscape while maintaining robust IT governance and delivering value to the entity.

Responsibilities
Strategic Leadership and Management:
- Oversee and direct the IT department, ensuring alignment with organizational vision and strategies.
- Manage and develop both the technical and soft skills of IT personnel.
- Act as a primary liaison with compliance functions (DPO, Audit, Legal), ensuring adherence to regulatory and legal standards.
Technology Oversight and Vendor Management:
- Guide the technology team on technology selection, implementation, and operational strategies.
- Negotiate, monitor, and manage contracts with external suppliers, maintaining robust vendor relationships.
- Ensure effective budget planning and control for the IT Team
Procedural and Operational Accountability:
- Establish, review, and update departmental procedures, focusing on operational security, compliance, and problem management.
- Participate in and oversee operational IT management, ensuring efficiency and effectiveness.
- Implement and maintain ITIL processes, ensuring their optimal functioning.
Team Development and Performance Management:
- Responsible for recruiting, training, and motivating a diverse and skilled IT team.
- Develop and maintain application support teams to meet business requirements.
- Deliver performance reports based on defined KPIs and scorecards.

Qualifications

Minimum Qualifications
- Bachelor's degree in information technology or related field, or equivalent experience in a similar senior IT role in a dynamic environment.
- Experience in automation, software design, development, and testing. Strong understanding of IT security, IT infrastructure, Cloud and Digital Transformation.
- Demonstrated leadership and organizational skills. Proficient in Incident, Problem, and Change Management.
- Senior stakeholder management and reporting skills. Ability to align technology with business needs.
- Excellent communication skills in English. Ability to communicate complex technical issues to diverse audiences.
- Strong critical and strategic thinking, problem-solving abilities, and resilience under pressure.
- Ability to work under pressure, manage deadlines, and respond to urgent issues. Open-minded and solution focused.

Preferred Qualifications:
- Accuracy and reliability in task execution.
- Ability to quickly learn and apply new technologies.
- Effort in developing proficiency in the less dominant language.
- Proven ability to manage a diverse team.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.