Responsibilities
The Global Payment team provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations to ensure that our users have a smooth and secure payment experience on various platforms including TikTok.
Our Customer Service team in Global Payment is committed to deliver the best-in-class support on all payment related inquiries to our merchants who are responsible for end user's experience.
We are looking for talented individuals to join us for an internship from August 2024. Internships at TikTok aim to offer students industry exposure and hands-on experience. Watch your ambitions become reality as your inspiration brings infinite opportunities.
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Key Responsibilities:
- Customer Support: Provide best in class back-office support to the frontline customer service team by addressing payment related inquiries and concerns.
- Issue Resolution: Investigate and resolve payment discrepancies on payin and payout and other transaction-related issues.
- Collaboration: Partner with cross functional teams, including key merchants, Technical Support, Compliance, Risk to resolve customer issues efficiently and effectively.
- Reporting: Assist in preparing reports and documentation related to payment operations and perform analysis for operational improvement.
- Ensure adherence to regulatory and compliance requirements in all payment-related activities.
- Support special projects and initiatives as needed.
Qualifications
Minimum Qualifications
- Currently pursuing a Bachelor's degree or above, preferably in Business, Finance, Communications, Accounting, Economics or a related field.
- Available to start internship May/June to October Candidates must be enrolled in studies for the duration of the internship.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Customer-focused mindset with a passion for providing exceptional service.
Preferred Qualifications
- Prior experience in customer service or the payments industry is a plus.
- Relevant experience in payment industry